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Obtén acceso a este curso y a más de 3 800 horas de formación con Premium.
Face-To-Face: Delivering an Immersive Customer-Centric Experience
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Face-To-Face: Delivering an Immersive Customer-Centric Experience
Laura Nelson0:01
Course Introduction and Patient Experience
7:04
Presenter Background and Practice Acquisition
14:12
Focus: What You Can Control (Invest in Team)
17:35
Start with Why — Purpose, What and How
23:03
Dental vs Business Mindset and Backdoor Losses
La lección está incluida en los siguientes cursos:
Obtén acceso a este curso y a más de 3 800 horas de formación con Premium.
Qué incluye
Este webinar
Detalles
1h 27m
1.25 CE Credits

Inglés
Acceso a grabación a lo largo del periodo de la Premium
Programa de lecciones
– Administrators as the face of the clinic
– The value of teamwork
– Why patients don`t come back?
– 5 criteria for perfect customer service
– Basic rules of the customer service
– Phone Service: SMILE Guide and Goals
– Presentation of the treatment plan to the patient: principles
– Team Communication: 3 Rules of Leadership.
Recommended for: Orthodontists, Prosthodontists, Functional dentists, Pediatric dentists, Endodontists, Restorers, Periodontists, Implantologists, Oral and maxillofacial surgeons, Dental technicians, General dentists.
La lección está incluida en los siguientes cursos:
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