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Принципы создания доверительных отношений с пациентом
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Антон Бичун
Detalles del curso
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...por año
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Qué incluye
Este curso en línea
Detalles
Programa de lecciones
– Ключевые точки контакта с пациентом
– Как включить сарафанное радио?
– Закон 3х20: феномен первого впечатления
– Соответствие ожиданиям пациента по Сарафану
– Техники управления первым впечатлением
– Доверять или не доверять врачу: определяющие факторы
– Техника структурирования ожиданий
– Схема логичной речи
– Закон доверия незаинтересованному лицу
– Критерии оценки консультации со стороны пациента.
La lección está incluida en los siguientes cursos:
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Pediatric Dentistry
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Marketing and Management
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Conferencistas 1
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Anesthesiologist-resuscitator specializing in emergency medical conditions in dental practice. Over 20 years of clinical experience supporting dental procedures and managing critical patient situations in ambulatory settings.
Associate Professor at the Department of Emergency Medical Care, North-Western State Medical University named after Mechnikov (St. Petersburg). International lecturer delivering master classes and training programs for dental practitioners on emergency preparedness and patient safety protocols.
Co-author of practical guidelines for dentists on prevention and treatment of emergency conditions in ambulatory dentistry, and the management handbook "Service Management in Medical Organizations."
PhD in Medical Sciences. Graduate of the Presidential Program "Healthcare Management" at St. Petersburg State University Higher School of Management.
Organizador
OHI-S
4.72 (25160 votos)
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